Refund & Return Policy

ContractLab is a subscription-based digital service. Because all analysis features are delivered immediately upon purchase, refunds are generally not provided except in limited cases outlined below.

We encourage all users to explore the app using our 30-day free trial before subscribing.

Monthly Plans

• We do not offer refunds for monthly plans.
• If you cancel, your subscription remains active until the end of the billing period, and you will not be charged again.

Annual Plans

• You may request a refund within 7 days of purchase only if you have not exceeded 3 contract analyses during that period.
• After 7 days or after usage exceeds trial thresholds, annual plan payments are non-refundable.

• New accounts receive 30 days of Professional access free of charge. No payment details are required.
• When the trial ends, your account moves to the free plan automatically unless you choose a paid plan. You are never charged for the trial.

If you believe you were charged incorrectly or billed twice:

• Contact us within 30 days at support@contractlab.ai
• Provide your email, plan, and invoice ID
• We'll review the case and issue a correction or refund if applicable.

If the service fails to deliver due to a platform error (not user error), and we cannot resolve the issue:

• We may offer account credits
• Or a partial refund
• At our discretion

This does not apply to:

• Poor or incomplete contract uploads
• Unclear scans or non-text PDFs
• Disagreement with risk scores
• Clauses the AI interprets differently than expected

You may cancel your subscription at any time from within your account settings.

• Cancellation stops future billing
• It does not retroactively refund charges
• Your access remains active until your billing cycle ends

Refunds and cancellations for Enterprise plans follow the terms of the signed service agreement and supersede this policy.

Email: support@contractlab.ai

Subject: Refund Request

Include:

• Your full name
• Account email
• Purchase date
• Reason for request
• Relevant invoice/transaction ID

We respond within 2–3 business days.

To protect the platform from misuse, ContractLab may decline refund requests from users who:

• Excessively upload documents beyond normal trial usage
• Attempt to exploit refund windows
• Demonstrate abusive behavior toward support staff

We may update this policy periodically. The latest version will always be available on our website.