Terms of Service

1. Acceptance of Terms

By accessing or using ContractLab ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

2. Description of Service

ContractLab is an AI-powered contract analysis platform that:

• Analyzes contracts for risks, missing clauses, and negotiation points
• Provides template libraries and clause management
• Enables team collaboration on contract review
• Offers compliance monitoring and regulatory updates

3. User Accounts

Account Registration

You must provide:

• Accurate, current, and complete information
• A valid email address
• A secure password (minimum 8 characters)

Account Security

You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately of any unauthorized use. We recommend enabling two-factor authentication (2FA).

Age Requirement

You must be at least 18 years old to use this Service. By using the Service, you represent that you meet this requirement.

4. Subscription and Payment

Subscription Plans

We offer a free plan and several paid plans. Current plans, prices and what each includes are shown on our pricing page and in your account's Billing page. We may change plans or prices with reasonable notice; changes to a paid plan apply from your next billing period.

Billing

• Subscriptions are billed monthly or annually in advance
• Payments are processed securely through Stripe
• Prices are in USD unless otherwise stated
• You authorize automatic renewal charges
• All fees are non-refundable except where required by law

Usage Limits

Each plan has monthly contract analysis limits. If you exceed your limit:

• You'll be prompted to upgrade to a higher tier
• Additional contracts can be purchased (where applicable)
• Limits reset on your billing cycle date

Cancellation

You may cancel your subscription anytime. Cancellation takes effect at the end of your current billing period. You will not receive a refund for the remainder of the period, but will retain access until the period ends.

5. Acceptable Use Policy

You May:

• Upload contracts you own or have authorization to analyze
• Collaborate with team members in your organization
• Export analysis results for your business purposes
• Use templates and clauses in your contracts

You May NOT:

• Upload contracts you don't have rights to
• Reverse engineer, decompile, or extract the AI models
• Use the Service for illegal purposes
• Attempt to gain unauthorized access to systems
• Scrape, crawl, or use automated tools to extract data
• Resell or redistribute the Service
• Upload malware, viruses, or malicious code
• Harass, abuse, or harm other users
• Impersonate others or create fake accounts
• Violate any applicable laws or regulations

6. Intellectual Property

Your Content

You retain all rights to contracts and data you upload ("Your Content"). By uploading, you grant us a limited license to:

• Process and analyze your contracts
• Store and display your content within the Service
• Use anonymized, aggregated data to improve AI models

This license ends when you delete your content or account, except for anonymized data used in our AI models.

Our Content

The Service, including software, AI models, templates, clause library, and all associated intellectual property, is owned by ContractLab and protected by copyright, trademark, and other laws. You may not copy, modify, or create derivative works.

7. AI Analysis Disclaimer

8. Warranties and Liability

Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted access. We may perform maintenance, which we'll announce in advance when possible.

Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONTRACTLAB SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Damages arising from your use or inability to use the Service
• Errors or inaccuracies in AI analysis

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

9. Indemnification

You agree to indemnify and hold harmless ContractLab from any claims, damages, or expenses (including legal fees) arising from:

• Your violation of these Terms
• Your violation of any law or third-party rights
• Your Content or use of the Service
• Unauthorized use of your account

10. Data Protection and Privacy

Your use of the Service is also governed by our Privacy Policy. We implement appropriate security measures but cannot guarantee absolute security. You acknowledge that internet transmission is not 100% secure.

11. Termination

Termination by You

You may terminate your account anytime by going to Settings → Account → Delete Account. Deletion is immediate for your interface access, with a 30-day grace period for data recovery.

Termination by Us

We may suspend or terminate your access immediately if you:

• Violate these Terms
• Fail to pay subscription fees
• Engage in fraudulent activity
• Pose a security risk

Effect of Termination

Upon termination:

• Your access to the Service immediately ends
• Your data will be deleted after 30 days
• You remain liable for any outstanding fees
• Provisions that should survive (e.g., liability limits) continue to apply

12. Modifications to Service

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable notice for material changes that negatively impact functionality.

13. Changes to Terms

We may update these Terms periodically. Material changes will be notified via email at least 30 days before taking effect. Continued use after changes constitutes acceptance. If you disagree with changes, you must terminate your account.

14. Governing Law and Disputes

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict of law principles.

Dispute Resolution

For disputes:

1. Informal Resolution: Contact us at support@contractlab.dev to resolve informally (30 days)
2. Arbitration: If unresolved, binding arbitration in Sydney, New South Wales, Australia (exceptions: small claims court, IP claims)
3. Class Action Waiver: You agree not to participate in class actions

15. Miscellaneous

• Entire Agreement: These Terms constitute the entire agreement
• Severability: If any provision is invalid, others remain in effect
• Waiver: Failure to enforce a right doesn't waive it
• Assignment: You may not assign these Terms; we may assign to affiliates or acquirers
• Force Majeure: We're not liable for delays beyond our control

16. Contact Information